What is the problem?
Due to a possible safety issue, Carqon is launching a voluntary recall. During the recall, the bolts and/or steering tube will be inspected and if necessary, replaced.
Intensive use of the Carqon cargo bikes may cause pulley bolts to come loose, which could potentially lead to bolts falling out and unsafe situations. In addition, Carqon has discovered that in exceptional cases the steerer tube might show cracks that could lead to the tube breaking.
We are not taking any risks and have therefore decided to inspect all Carqon cargo bikes. Owners of all models are advised to stop using the cargo bike immediately until the repair service has been carried out.
Check your frame number
Check here to see if your cargo bike meets the specified safety requirements.
Where can I find the frame number?
The sticker with the frame number is located on the seat tube beneath the saddle. The number starts with 'AC' and consists of 7 digits.
Didn't find your frame number?
Is your frame number not recognised? Please, fill in your contact details via the contact form.
It concerns the following models:
Questions?
For general questions, please see the FAQ. For other questions, call +31 5137 88147 (consumer service) from Monday to Friday between 09:00 a.m. and 5:00 p.m. Or contact us via [email protected].
FAQ
Read the frequently asked questions below:
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Carqon has found that in a limited number of cases, Carqon Classic, Cruise and Flatbed cargo bikes do not meet Carqon's high quality and safety standards for its cargo bikes. Carqon takes the safety of its customers very seriously and does not want them to run any risk. Therefore, Carqon is launching a voluntary service action. At issue are the Classic, Cruise and Flatbed models.
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Intensive use of the Carqon cargo bikes may possibly cause the mounting bolts to come loose, leading to unsafe situations. In exceptional situations, the steering tube may show cracks that could possibly lead to a breakage.
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Once you have left your contact information at www.checkyourcarqon.com we will inform you as soon as possible about the next steps. This mail might end up in your junk mail.
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If you are sure you did not make a typo, the request is to fill out the contact form so we can contact you as soon as possible to clarify more about your bike.
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This recall applies to all Carqon Classic, Cruise and Flatbed models. You can use the frame checker on checkyourcarqon.com to find out directly if your cargo bike is part of the recall.
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If necessary, the mounting bolts of the steering pulley will be replaced. On some of these bikes - in addition to these bolts - the steering tube also needs to be replaced.
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There are of course no costs involved for the Carqon owners for this recall.
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If you have registered your cargo bike and it turns out that your cargo bike should be inspected, please contact your dealer to schedule an appointment. It is important that you first schedule an appointment and then check that all four bolts are properly in place before cycling to your dealer.
You can check this by looking under the cargo bike at handlebar level, using a mirror if necessary (see image 'Where is the pulley'). If all four bolts are in place, as shown in the picture below ('Pulley with 4 bolts'), you can safely ride to the dealer. Are all four bolts in properly? Then cycle to the dealer without children and/or animals in the cargo bike and at a maximum speed of 15 km/h.
